Do you know what your customers think about your business? Have you ever thought of asking for customer reviews?
We live in a world where getting testimonials and reviews from the clients we serve builds our business reputation and growth. Whether you are an online or offline business, customer reviews are critical to your internal processes.
Responding to the valuable feedback of your customers shows that you actually care about your clients. Additionally, actioning on recommended changes or ideas makes your customers feel included and heard.
When customers feel heard and taken care of by you, you can bank on their loyalty and their business. Forging deeper relationships with them with definitely grow your bottom line!
Just think of it from a personal perspective too…wouldn’t you want to feel appreciated and seen by the service providers you are currently using? That is what your customers also desire from you and your team.
What is a Customer Review?
Customer review, which is also known as customer feedback, is defined as the information provided by customers about their experience with a product, brand, or service.
This feedback reveals a customer’s level of satisfaction. It’s likened to a “report card” from customers regarding their buying experience.
A customer review is also an appraisal or assessment of a product or service that’s made by a customer who has purchased and used or had experience with, a specific product or service. This review impacts your online and offline reputation.
Statistics have proven that it is possible to turn prospects into customers just by them checking out your customer reviews. For some people, this is enough information to determine whether they’d want to give you their business or not.
As a business person, if you have made a collection of customer reviews and consistently act on the recommendations given by your customers, you are on the right path!
Getting closer to home, are you a client of Biashara Threesixty?
If you are, how did you get to know about us?
- Did you check out our social media posts?
- Did someone recommend you to us?
- Were you convinced that we’re the right fit when you checked out our website?
These are some of the questions that are important to address when seeking customer reviews.
6 Reasons Why Customer Reviews Are Important for Your Business
1. Helps improve customer service
Examining reviews left by your customers helps you gain a deeper understanding of your overall customer satisfaction. If you are keen, you will get perspective and hear what your customers truly want.
2. Brand credibility and social proof
The world has gone digital. Companies have taken advantage of this and are moving online. We are social creatures. In the name of research, we Google ? something before we decide to engage. True, right?
The same goes for your clients and prospects. It is said that the biggest crusader your business has is a happy client. So think about the information you’d want them to hear or read about you or your business and brand.
3. Improvement of online ranking
Reviews are critical to prominent ranking factors in local search engine optimization (Local SEO). If you have set up your online presence as a brand, positive user reviews help in your ranking.
It would be of great use to you if your business ranks well digitally. According to Google search engine, more reviews and positive ratings can improve your business’s local ranking.
Now that you're reading this online, please take a moment to give us a Review.
4. Happy customers are happy to give positive reviews
A happy and satisfied customer will go out of their way to drop a 5 Star review on your page. Such consumers are already loyalists that you should keep satisfied at all times.
This category of clients will never hesitate to buy more from you. In marketing, you can consider upselling and cross-selling to them. If you are rolling out or testing new services or products, your loyal customers will never hesitate to support you.
5. It’s cheap and direct marketing
Positive online customer reviews are invaluable in that they create for your business benefits that alternative marketing campaigns and strategies can’t. If you have a limited budget, reviews advocate for you 24/7 for both the short and the long term.
6. Reviews are a gift that keeps on giving
One review will generate another review. If your business already has online reviews, chances are that it will encourage other users to leave their own feedback. Try it today.
We Value Your Feedback
At Biashara Threesixty, we value feedback. We want to know the kind of impact we have or continues to have on your life and/or business.
Tell us about the training or coaching programs you have taken under our umbrella and the results these have had on your business and personal growth. Also, let us know if you would recommend our services to other women in business and those seeking to get into business.
When you tell us how you feel, we will know what to improve on in order to help more women like you break the barriers to becoming the best versions of themselves as they work on their business goals.
Please leave us a 5-star review on our profile through the link https://g.page/r/CYRWdygZoaYFEA0/review
(Image credit: Pixabay)
